All teams are responsible for the customer experience. All teams need to coordinate to make it excellent.
Using your goals to align on a direction, map potential solutions, and refine your release strategy
How hypotheses combine humility, customer-centricity, and storytelling to realistically frame your work
The secret to writing effective key results
The questions you answer change as you scale
What to account for and set up to scale the cycle successfully
The most effective OKR-setting process involves both leaders and teams. Go top-down and bottom-up.
Level-set your goals, align with adjacent teams, and tell a good story
De-risk big change and prove the model with one team first
How to identify your organization’s targets from strategic statements
Scaling success depends on having a strategy that everyone understands
This understanding will change your business at every level
